FAQ
FAQ
Is delivery free?
Yes, we offer free delivery across the UK with Royal Mail.
How do I contact customer service?
Our customer service team is available Monday to Friday. You can reach us at info@verarose-london.com or via our Contact us page.
What if there's a problem with my order?
If you run into any problem with your order, contact us at info@verarose-london.com or via our Contact us page. Our team will be happy to help.
How long does delivery take?
We process orders within 2–3 business days. Delivery with Royal Mail then typically takes 4–9 business days, Monday to Friday — a total delivery time of around 6–12 business days. See our shipping policy for full details.
What's your returns policy?
We offer a 30-day money-back guarantee. You have 30 days after receiving your order to request a return. See our refund policy for details.
Contact details
Store name: Vera Rose
Company name: DJ ECOM LTD
Company address: 128 City Road, London, Greater London, EC1V 2NX, United Kingdom
Warehouse address: 20 Thrifts Mead, Theydon Bois, Essex, CM16 7NF, United Kingdom
Company number: 17130634
Email: info@verarose-london.com
Monday to Friday | 9am – 6pm
Weekend | Closed
We aim to respond to your questions within 24 hours.
