Shipping Policy
Shipping Policy
At Vera Rose, we're proud to serve customers across the United Kingdom with reliable, efficient shipping. Here's everything you need to know about how we ship your favourite fashion finds.
1. General shipping information
We currently ship throughout the United Kingdom.
Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.
2. Processing time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.
During busy periods or promotions, processing may take a little longer. We'll keep you updated on any delays.
3. Shipping costs
Free shipping – We offer free shipping with Royal Mail on all orders, with no minimum purchase.
4. Estimated delivery times
Here's what to expect once your order has been processed:
- Processing time: 2–3 business days (Monday to Friday)
- Transit time: 4–9 business days (Monday to Friday)
- Total delivery time: 6–12 business days
- Order cut-off time: 6:00 PM
- Time zone: (GMT) Greenwich Mean Time – London
Please note: delivery times are estimates and can be affected by carrier delays or extreme weather conditions.
5. Shipping restrictions
We do not ship to PO boxes, military addresses, or restricted areas. Certain items may be subject to shipping restrictions based on regulations or carrier limitations.
6. Failed delivery or returned parcels
In the event of failed delivery attempts, incorrect address details, or undeliverable parcels, orders may be returned to us. We'll then get in touch and arrange reshipment, which may involve additional shipping costs.
7. Lost or damaged parcels
If your parcel is lost or damaged in transit, please contact us right away by email: info@verarose-london.com. We'll work with the carrier to investigate the issue and find a solution as quickly as possible.
8. Changes to this shipping policy
We may update our shipping policy from time to time to comply with Google Shopping Ads requirements or to improve our service. The most recent version is always available on this page.
9. Contact details
Store name: Vera Rose
Company name: DJ ECOM LTD
Company address: 128 City Road, London, Greater London, EC1V 2NX, United Kingdom
Warehouse address: 20 Thrifts Mead, Theydon Bois, Essex, CM16 7NF, United Kingdom
Company number: 17130634
Email: info@verarose-london.com
Monday to Friday | 9am – 6pm
Weekend | Closed
We aim to respond to your questions within 24 hours.
